Today I saw the shocking behaviour of an SBI bank employee at, Ansari Nagar branch, who was supposed to process me a Demand Draft.I have taken many DDs for organizations in Ahmedabad , Mumbai and all.Today I was to take a DD for an organization in Bangalore.The DD was for Rs.600/- and the exchange amount was Rs.30/-.Since there was no TOKEN SYSTEM as in other banks the customers have to stand in a Queue.(God knows why such a busy bank is still without the token system).I filled all the details properly and waited in the queue as usual.It took nearly 1.5 hours to reach the counter.
On reaching the counter the employee told me ,I can’t make a DD with cash amount unless until I have an SBI account in that Branch.I told him I have an account with SBI but not in that branch.Then he said I can make the Demand Draft only if I give him a Cheque.
SBI employee :“With Cash amount we won’t make the Demand Draft for you if it is outside Delhi”
me: why ?
SBI employee: The rules have changed.
me: What rules ? I have made scores of DDs with you in the same counter some for Ahmedabad and some for Mumbai.Then why not now ?
SBI employee : [showed me the counter where the DD are printed] Go ask that lady !
I went to the DD printer and asked the person printing the DD’s.She said,yes the rules have changed.
But I wanted to confirm this from another customer.I asked a customer if I can make DD with cash amount for outside Delhi.He said YES ! Of course you can make.
Then I went to Branch Manager.
Branch manager said “What the counter guy said?”
I said about the new rule which the SBI employee at the counter was saying.The Manager started telling some banking terms which I didn’t understand and asked me why I am coming to the branch manager directly instead of asking others.I told him,you are the fourth person I am asking this,and this is only to confirm if the new “system” or “rule” whatever the employee at the counter was telling is true or not.I demanded the answer in YES or NO else I said I am going to complain about this.
The manager asked me to repeat my question again and he now retreated and told that “DD is for sending money outside cities,so you should be able to send the same”.He asked for the DD form and signed at top of the form and asked me to give the form back to the same counter and said “He will do it now”.
When I went to the SBI employee at the counter (counter 7,where he usually sits) he said he will do it but asked me to stand at the end of the queue once again.I explained him that I have enquired the branch manager and resolved the issue…
the employee said: “Go to the next counter”
I was infuriated and decided to get out of the Bank Premises when I saw the branch manager talking to the SBI employee.The Employee was now asking me to give him the money and DD form and said he will make it.I waited for 10 minutes and after that the lady at the counter where the DD were printed said …it is a system we have made for convenience..
WHOSE CONVENIENCE … it’s upto you to decide.I am demanding the SBI to answer to my question …why was the SBI employee not responding properly to me ? I want an Answer to this question else I will complain to RBI.
I want the State Bank of India to answer this question :
“Why did the SBI employee bluntly said ‘making a DD outside Delhi with cash amount is no more in the system’ ?
If I do not get the answer ..I am taking this to RBI